Frequently asked Questions

How far in advance should I book my rentals?

 Bookings are subject to product availability. Once you are firm on your date, reserve your rental items. This will secure the products that you have chosen for your special event. 

What do you require to book an order

 To confirm an order we require your contact information (address, phone, email and/or fax), valid credit card information and a non-refundable deposit. The deposit is equal to 50% of your order total and is applied towards your final balance. This payment can be made by Credit Card, Cash, Check (at least one week prior to that date your rentals will be delivered) or Email Transfer. Monthly payment options can also be arranged. Outdoor inflatables are exempt from down payment do to there weather policy.

What is your cancellation policy?

 Reductions in quantities of up to 20% of the original number can be made without penalty no later than 14 days prior to your event. Reductions in quantities greater than 20% and/or reductions of any amount made within 14 days of your event are subject to a penalty of 50% of the total rental rate of the cancelled item(s) plus taxes. Any items cancelled within 1 week of your event will be charged at full rental rate plus taxes.  Outdoor Inflatables are subject to a separate weather policy

Do you offer package deals?

 No. All of our items are priced individually. This allows each event to be unique. Some Items get a discount when added to other like items. This does not mean we might not run package deal ads. Those ads are for example only and can be changed.

We’ve had 15 people RSVP us at the last minute, can I add to my order?

 Yes, as long as the items are available. These items will be billed separately 

Do you deliver?

 Yes, we do offer delivery. When you request a delivery you will be given either a morning (8am to 12pm) or an afternoon (1pm to 6pm) delivery window. Delivery rates will vary depending on delivery specifics. Please contact us for a quote. 

What do you do for late-night pickups?

 We can arrange for an after hours pick up for an additional fee. Please contact us for a quote. 

If I spill wine on my tablecloth is there an extra cleaning charge?

 Most food stains will not incur extra charges. There will be an extra cleaning charge for any wax, excessive grease, ink and/or hard to remove stains. We will charge a replacement fee for any linen that has burn and/or staple holes, mildew, permanent stains, and any missing linen or laundry bags. Please do not attempt to launder any linens on your own as this may cause any stains to become permanent. 

What should I do if I receive my order and items are missing or damaged?

 We do our best to ensure your order is complete. If you discover missing or damaged items upon receipt please contact us immediately so that we can make a note on your account and make arrangements to replace the items if desired. If it is after store hours please leave a message or call our after-hours emergency line. We will contact you as soon as possible. Many factors can contribute to items being lost or damaged during an event. We cannot accept disputes after an event is over. If asked, we are willing to perform a full inventory count of the item(s) in question. 

What is the damage waiver?

  

  • Waives you of liability for rented items that are returned damaged due to an accident. You must return all broken or damaged items and other such evidence that we may reasonably require.
  • Must be accepted prior to your taking possession of the rented items.
  • Is secondary to your own insurance. Some homeowner and business insurance may cover you for damage to rented items in the event of a sizable claim. If waiver is declined you must add us to your insurance for the duration of the period in which rental items are in your possession.

What the damage waiver is NOT:

 

  • Any type of loss of rented items or accessory equipment.
  • Overloading or exceeding the rated capacity of equipment.
  • Use of electrical current provided by other than an electric utility.
  • Operation/use of equipment in a manner different from its intended purpose, or damage resulting from neglect and/or abuse.
  • Tampering with items or equipment that we have installed such as tents, dance floors or staging.
  • Tampering with gas or electric appliances.
  •  Any loss of linen, linen bags, or other fabrics.
  • Any damage rendering the linen un-rentable such as (but not limited to): burns, tears, permanent stains, etc.
  • Coverage for damage due to neglect, abuse or misuse. If deemed necessary by the rental company, you agree to furnish a police report upon their request.

Do you set up my rentals?

We are available to set up chairs and tables. Chairs start at 40-cents per chair to set up and 40-cents per chair to take down. Tables are $1 per table to set up and $1 per table to take down. EZ-Up tents are $15 to set-up and $15 to take down. We set up all Festival, Marquee and Clearspan tents, dance floors, portable flooring, staging, custom lighting. Side walls are $5 each to install. Delivery is available for reasonable rates. Please contact us for a quote. We do not offer set up of table settings, linen, or general décor items.